FAQ

1.Is your merchandise authentic?
All our products are purchased from the manufactory directly works for official stores. We dispatch our items directly from our manufacturer. So we can offer the items at low price without the expenditure for Market channel. But we guarantee that our items are of the BEST quality among those items being sold all over the Internet. We have the official label on it, you will know from the quality of our items, ours is corresponds exactly to the ones sold on the official store. Please trust us. You will surely get the best goods at the lowest price.

2.Do the pictures show the true quality of the product I will receive?
Yes, what you see is what you get. We have not excellent cameraman, we only have excellent products. The pictures on our website are the images of the real objects.

3. Is it secure to shop at your site?
Please do not worry about security, all your personal information are protected by our strict privacy policy and are stored in our secured data base.The minimum information we require is used just to execute your order and to contact you in case something goes wrong.

4.Do you server secure? Through the Internet submission credit card material security?
We Store is hosted by United States Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.

5.What forms of payments do you accept?
Credit Cards – Visa, MasterCard
Or you can pay it by western union(you can email us to know the details).
You can enter your credit card number via our secure server with the assurance that all information is secure and safe.

6.How are products packaged?
All package in its original box. Merchandises are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that product boxes sometimes become damaged due to poor handling by shipping carriers.

7.Shipments come to our country? Could I needs pay customs duties?
We offer fast shipping to many country by EMS, no any tax fee!

8.How long will it take for my shipment to arrive?
Orders are usually processed within 1 business day and shipped on the next business day. Delivery usually takes 5-7 working days. Please contact us if you are not sure whether we can ship to your country.

9.How can I track my order?
You can email us to get the tracking number once your order is successful.then you can track the whole shipping process on the EMS company site(http://www.ems.com.cn/english.html). Please take it easy to contact our customer service if you have any questions.

10.How do I cancel or change an order?
To cancel or change your order, or to change the shipping address or method for your order, contact customer service by email.

11. Will I need to sign for my order on delivery?
Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery.

12.How can I get the coupon?
In the special holidays or wholesale, we will give coupons to customer for long cooperation or compensation.

13.Do you do wholesales business?
Yes, welcome wholesales business, please contact us by email for timely information.

14.How do I place an online order?
1. Find an item that you are interested
2. Click the "Add To Cart" button on any items and product detail page, to the right of the price,choose the right size.
3. If you want to buy more items, click the "Back To Shopping" button.(The item you choosed first will be autosaved.)
4. Click the "Go To Confirm" button and fill the information of your order.(Please make sure your shipping address is correct,your email is available,and your phone number can be connected)
5. You can confirm your payment information and choose your payment method. Enter your redemption code if you have any.
6. Review the order information before submitting. You need to fill in your credit card information and make sure that the information is authentic and matching.

15.What if I can't get any satisfied answer from above?
If you have any questions, like the questions regarding our Conditions of Uses, Privacy Statement, or other policy related material can be directed to our support staff by clicking on the "Contact US" link in the side menu. Please feel free to contact our customer service. They are glad to help you.

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